Customers go to My Cart on the website, choose the product quantity and flavor to buy (Set 4 or 8 Dorayaki of chocolate, taro, green bean, red bean …)
The selected products will be put in the Cart, which lists in detail the quantity, flavor of the selected product and the total price of the order. Customers can change the selection (add, remove Dorayaki).
Once the order has been completed, customers scroll down to the bottom of the page and select “Proceed to checkout”.
At the Personal Information section, customers put the necessary information including: Full name, address, province / city, phone number, email (Or login account with full information).
In the “Your order” section on the Payment page, customers check the order last time and choose the form of payment by card or cash. After confirming the correct information, Customers tick the box “I agree with the above terms” and click “Order” to order confirmation system.
The system will send an email to the customer within 10 minutes and Customer Service will contact you to confirm within 30 minutes from the time the customer selects the order button on the website.
Customers contact the hotline for Customer Service staff to advise or record orders.
Customers order the product they want to order (Set 4 / Set 8) and the taste of the Dorayaki. The Customer will provide delivery information including: Full name, address, telephone number, other delivery requirements (if any).
Dora Dora employees receive orders, confirm orders and deliver dorayaki within 2-4 days from the time of order receipt.
* Note: When ordering on doradora.vn website, Customers understand and accept the following conditions / notes.
Dora Dora will deliver Dorayaki on Tuesday – Thursday – Saturday, specifically:
Orders placed on Saturday – Sunday – Monday will be delivered on Tuesday
Orders placed on Tuesday – Wednesday will be delivered on Thursday
Orders placed on Thursday and Friday will be delivered on Saturday
Dora Dora only accepts orders of at least 4 Dorayaki, in a set of 4 Dorayaki / 8 Dorayaki. Dora Dora doesn’t accept orders less than 4 Dorayaki.
– Due to fresh-baked, no preservatives will be used. Please consume the product within 7 days of receiving the cake (for Taro / Green Bean / Red Bean) and 20 days (for Chocolate)
After receiving the order, the system will send an email to the customer order within 10 minutes and Customer Service staff will contact you to confirm within 30 minutes from the time the customer selects the order button on the website. After successful confirmation, Dora Dora will pack and ship the product.
2. Forms of transportation:
Company staff will deliver products to customers in the city. Ho Chi Minh City within 2-3 days after the customer service department confirmed the order.